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Fans return for season finale: What to expect

18 May 2021
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As supporters go back to stadiums for the final two Matchweeks, here are the measures in place for a safe environment

As home fans return to stadiums this week, here is a guide to some of the measures in place to provide a safe environment.

The Premier League and its clubs have missed fans at their stadiums, so are delighted to welcome them back this week, albeit in limited numbers of up to 10,000.

Ticket sales will be managed by each club, using specially adapted processes to offer priority access to eligible supporters. Please see club websites and other channels for the latest information.

Here are some of the measures that have been put in place to provide the safest possible environments for all those attending matches.

Codes of Conduct

Each club will provide their own Supporter Code of Conduct, to which fans must agree prior to attending the match.

The Code of Conduct outlines the processes and behaviours fans must adopt on a matchday to ensure a safe and enjoyable environment for everyone.

What will be different for fans attending?

Prior to a matchday, fans will have first completed a health questionnaire and provided details for Track and Trace purposes.

The health questionnaire will be provided in advance by the club, and must be completed within 72 hours of kick-off.

Fans must not travel to the match under any circumstances if they developed COVID-19 symptoms after they have completed the health questionnaire, including on the day of the game.

Return of fans
Entrance to the stadium's Supporter Zone will be staggered during busy periods to help maintain social-distancing

Fans are advised to check with the Club in advance if they require further information related to parking, permitted items (eg. bags or food) or any related security searches.

On arrival, fans may have their temperature taken before heading into the stadium, especially if they will be using indoor facilities such as hospitality lounges.

Entrance to the stadium's Supporter Zone will be staggered during busy periods to help maintain social-distancing. The Supporter Zone covers all the areas fans are allowed to visit on a matchday.

This will include the fans' seats, the concourse areas fans will use to access their seats or purchase refreshments, hospitality lounges, and the toilets. 

Return of fans
There will be plenty of signs for fans to follow to maintain safe social-distancing at all times

Hospitality areas are also included in the Supporter Zone.

The Supporter Zone will be staffed by helpful stewards fully familiar with the COVID-19 protocols required by clubs.

There will be plenty of signs for fans to follow to maintain safe social-distancing at all times, indicating any one-way systems or entrance and exit points in the Supporter Zone. 

Some regular catering or retail facilities may be closed, or operating on a reduced basis to help maintain social distancing.

Alcoholic drinks may not be available, and if they are must only be consumed in the special areas provided by the club for this purpose.

Hand-sanitisers will be available, with fans encouraged to make use of them regularly. 

Each fan will be allocated a seat at a safe distance from adjacent supporters, except for families or social bubbles who have pre-booked in order to sit together. 

It is important that fans remain in their allocated seat during the match. 

Return of fans
All fans aged 11 and over must wear face coverings at all times while in the stadium, with the exception of those who have a medical exemption
Is it essential to wear face coverings?

All fans aged 11 and over must wear face coverings at all times while in the stadium, with the exception of those who have a medical exemption.

This includes the period when fans are in their designated seats, before, during or after the match.

Face coverings may only be removed temporarily when eating or drinking.

Can fans celebrate with those around them?

Fans can celebrate but should remain socially distanced from people outside their social bubble.

Hugging of other fans and high-fives should be avoided and fans are asked to be respectful to those around them, including avoiding excessive shouting or singing while in close proximity to others.

Can fans leave their seats and go past people during the match?

Fans will be advised to not circulate unnecessarily and, when leaving their seat, are asked to be considerate of others by avoiding face-to-face contact.

Return of fans
Fans will be advised to not circulate unnecessarily

Floor and directional signage will guide fans to and from their seat. Fans are reminded that familiar access routes may have been altered. Fans are also asked to always check gangways are clear before moving into them.

Supporters may be asked to remain in their seats after the final whistle to avoid congestion through the use of staggered departures.

Where can I find more information?

Clubs who are set to welcome the return of fans have made available information on what supporters need to do at their stadiums on their websites. 

Each club will make information available on their own website and via other channels. Essential information (including the health questionnaire) will also be communicated to match attenders during the ticket sales process.  

See: Sports come together to celebrate the return of fans

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