Safe ticket buying

If you are looking to buy tickets for matches in the Premier League you should buy them directly from Premier League Clubs.
You can purchase tickets safely from official Club websites or the ticket office, in person or over the phone.
Clubs will also provide details of any authorised ticket partners on their official website. You can visit the Club websites via our Club Profile pages (or click on the Club crests at the top of this page).
A "ticket tout" (also known as a "scalper") sells match tickets without authorisation, often at vastly inflated prices.

Touts no longer just sell tickets outside the stadium, they also sell them (and aid unauthorised sales by others) on websites and online marketplaces.

If you buy tickets from an unauthorised source, whether that be an unauthorised website, an online marketplace or a ticket tout outside the ground, you risk not being given entry to the match and losing the money you paid.

Tickets sold by touts are likely to become void and do not give you the right to enter the stadium to watch the match, or can you lead to you being removed from the stadium.

Other clubs have cancelled thousands of memberships for fraudulent ticketing activity.

Premier League touts image

People buying from ticket touts have experienced the following:

  • their tickets were fake and they were not allowed entry
  • their tickets were cancelled
  • they did not receive a match ticket at all
  • they were sat in the opposing fans’ area of the stadium
  • their bank details and other personal information were compromised

Please note, if a ticket is packaged with hospitality, travel and/or accommodation that does not mean that the seller is authorised to sell such packages with tickets included.

What to look out for

If you are in any doubt, check with the Club before purchasing tickets.

Click here for a list of known unauthorised ticket websites.

How you can help

Buying from unauthorised sources can leave real fans out of pocket, or, worse still, outside the stadium on matchday unable to watch their team.

If you have suffered a negative experience, or have information on unauthorised ticketing activities that you wish to share in confidence, please contact us by email: info@premierleague.com

We want you to enjoy your match experience in comfort and safety and to ensure that the ticket you buy is genuine.

You can guarantee you are obtaining official match tickets by always purchasing directly from Premier League Clubs.

Fraudulent sales

In the 2014/15 season, 25,000 purpoted Manchester United tickets with an advertised value of £8m were on sale on unauthorised ticketing websites.

Warning signs

  • Heavily-inflated match ticket prices
  • Match tickets on sale many months before the date of the match
  • Exact location of the seats not confirmed (no stand, row or seat number)
  • Large volumes of tickets being on offer for the most high-profile matches
  • Being required to collect the tickets from a hotel, or a location that is not the stadium
  • Being required to return the tickets after the match
  • Statements that the website selling the tickets is not affiliated to the Club, or is unofficial