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Safe ticket buying

Read our safe ticket buying guide if you're looking to buy Barclays Premier League match tickets

Caution is advised when buying match tickets for Barclays Premier League matches

DO buy match tickets directly from Premier League Clubs.

DON’T buy match tickets from unauthorised websites or individuals outside stadiums.

Purchase methods

Premier League Clubs offer a number of ways to purchase tickets safely including:

  • The official Club website
  • Telephone
  • In-person from the Club Ticket Office

Clubs will also provide details of any authorised ticket partners on their official website. You can visit the Club websites via our Club Profile pages (just click on the Club crests at the top of this page).

Ticket touting

A “ticket tout” (also known in some countries as a “scalper”) is someone who sells match tickets without authorisation, often at vastly inflated prices. Ticket touts no longer just sell tickets outside the stadium, they also sell tickets (and facilitate unauthorised sales by others) on websites and online marketplaces.

Risks

If you purchase tickets from an unauthorised source, whether that be an unauthorised website, an online marketplace or a ticket tout outside the ground, you don’t know what you’re buying.

Tickets sold by touts will ordinarily become void and cease to grant you the right to enter the stadium to watch the match.

If you buy from a ticket tout, you might:

  • Find your ticket is fake (which will mean you cannot get into the stadium)
  • Find your ticket has been cancelled or refunded (which will mean you cannot get into the stadium)
  • Not receive a match ticket at all
  • Be refused entry to the stadium, or removed from the stadium, on the basis that your ticket is now void
  • Find your ticket is for a seat in the opposing fans’ area of the stadium
  • Compromise your bank details or other personal information

Just because a ticket is packaged with hospitality, travel and/or accommodation doesn't mean that the seller is authorised to sell such packages with tickets included.

Unauthorised websites

If you are in any doubt, you should always check with the Club before purchasing tickets. Look out for the following danger signs:

  • Statements that the website is not affiliated to the Club, or is unofficial
  • Heavily-inflated match ticket prices
  • Match tickets that are on sale many months before the date of the match
  • Exact location of the seats being unconfirmed (no stand, row, or seat number)
  • Large volumes of tickets being on offer for the most high-profile games
  • Being required to collect the tickets from a hotel, or other unusual location
  • Being required to return the tickets after the match
  • Fake ‘secure website’ logos – they should click through to the company’s website

Click here for a list of known unauthorised ticket websites.

Report it

Buying from unauthorised sources can leave real fans out of pocket, or worse still outside the stadium on match day.

If you have suffered a negative experience, or have information on unauthorised ticketing activities that you wish to share in confidence, please contact us by email: supporters@premierleague.com

We want you to enjoy your match experience in comfort and safety and to ensure that the ticket you buy is genuine and allows you entry into the stadium. You can guarantee you are obtaining genuine match tickets by always purchasing directly from Premier League Clubs or their authorised partners.

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Key Points

  • Demand for match tickets often outstrips supply
  • DO buy match tickets directly from Premier League Clubs
  • DON’T buy match tickets from unauthorised websites or individuals outside stadiums