DO buy match tickets directly from Premier League Clubs.
DON’T buy match tickets from unauthorised websites or individuals outside stadiums.
Premier League Clubs offer a number of ways to purchase tickets safely including:
Clubs will also provide details of any authorised ticket partners on their official website. You can visit the Club websites via our Club Profile pages (just click on the Club crests at the top of this page).
A “ticket tout” (also known in some countries as a “scalper”) is someone who sells match tickets without authorisation, often at vastly inflated prices. Ticket touts no longer just sell tickets outside the stadium, they also sell tickets (and facilitate unauthorised sales by others) on websites and online marketplaces.
If you purchase tickets from an unauthorised source, whether that be an unauthorised website, an online marketplace or a ticket tout outside the ground, you don’t know what you’re buying.
Tickets sold by touts will ordinarily become void and cease to grant you the right to enter the stadium to watch the match.
If you buy from a ticket tout, you might:
Just because a ticket is packaged with hospitality, travel and/or accommodation doesn't mean that the seller is authorised to sell such packages with tickets included.
If you are in any doubt, you should always check with the Club before purchasing tickets. Look out for the following danger signs:
Click here for a list of known unauthorised ticket websites.
Buying from unauthorised sources can leave real fans out of pocket, or worse still outside the stadium on match day.
If you have suffered a negative experience, or have information on unauthorised ticketing activities that you wish to share in confidence, please contact us by email: firstname.lastname@example.org
We want you to enjoy your match experience in comfort and safety and to ensure that the ticket you buy is genuine and allows you entry into the stadium. You can guarantee you are obtaining genuine match tickets by always purchasing directly from Premier League Clubs or their authorised partners.