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Thursday 30 October 2014

Attending a match

Barclays Premier League matches are a fun and safe experience for all

How do I buy a ticket to a Barclays Premier League match?

You can keep up to date with fixtures and the latest ticket availability at premierleague.com.

View fixtures and ticket availability

Most clubs sell tickets around six weeks prior to the date of the match. You can buy tickets online or by telephone. Your tickets will either be sent to you or you can arrange to collect them from the club at the stadium on the day of the match.

How much will it cost?

Tickets vary in price across the clubs and there are many discounts and group deals on offer for certain matches throughout the season. All clubs offer concessionary prices for juniors and senior citizens and many clubs offer popular promotions including family pack tickets. Contact the clubs or check their websites to find out more.

If for any reason you are unable to attend the match after you have purchased a ticket, please contact the club in advance to make enquiries about refunds.

Contact details for all clubs can be found in each ‘Stadium’ section of the club profiles on our website. Just click on the club crests at the top of the page and then the 'Stadium' tab within the club profile of your choice.

Where is the best place to sit?

Premier League clubs have all-seater stadiums, with home and away areas. Where you sit depends on who you will be supporting. You can’t beat sitting with your own fans, in an area where you can wear your shirt and scarf with pride, supporting your team.

If you would like to sit in an area of the ground that is known to have a noisy atmosphere, if you would prefer to sit in a quieter area, or indeed an area especially for families, contact the club and they will be able to advise you where you should sit and buy your tickets.

Can I get tickets elsewhere?

The only people authorised to sell tickets for Barclays Premier League matches are the clubs themselves or their authorised selling agents. The ticketing section of our site lists all authorised routes. To avoid disappointment please buy through the official club channels.

Match tickets are very popular and this unfortunately attracts ticket touts, both outside the grounds and on the internet.

If you buy a ticket from an unauthorised source, be it on the street or online, you are at risk of:

  • Paying a heavily inflated price
  • Your ticket could be a fake/forgery
  • Sitting in the wrong area of the stadium
  • Not having the ticket delivered at all
  • Being refused entry to the stadium
  • Being removed from the stadium

I’ve found tickets for sale online – how do I know it’s a genuine site?

Look out for the following signs indicating that a site may be unauthorised:

  • Statements that the website is not affiliated to the club, or is unofficial
  • Heavily-inflated match ticket prices
  • Match tickets that are on sale many months before the date of the match
  • Exact location of the seats being unconfirmed (no stand, row, or seat number)
  • Large volumes of tickets being on offer for the most high-profile games
  • Being required to collect the tickets from a hotel, or other unusual location
  • Being required to return the tickets after the match
  • Fake ‘secure website’ logos – they should click through to the company’s website

If you are in any doubt, you should always check with the relevant club or the Premier League before purchasing the tickets.

Click here for a list of known unauthorised ticket websites.

What should I do if I suspect I have bought a ticket from an unauthorised source?

Buying from unauthorised sources can leave real fans out of pocket, or worse still outside the stadium on match day.

If you have suffered a negative experience, or have information on unauthorised ticketing activities that you wish to share in confidence, please contact us by email: supporters@premierleague.com

We want you to enjoy your match experience in comfort and safety and to ensure that the ticket you buy is genuine and allows you entry into the stadium. You can guarantee you are obtaining genuine match tickets by always purchasing directly from Premier League Clubs or their authorised partners.

FIRST TIME VISITOR

If you are new to football we hope you enjoy your visit to a Barclays Premier League match.

Football crowds are passionate and can be loud but the atmosphere at our grounds is friendly and welcoming. Our clubs are working hard to keep on improving the supporter’s experience. Most fans are welcoming and if you have any questions ask the fan sitting next to you or a steward, who will be happy to help you.

What to wear

Many supporters like to wear replica kit or official club colours, such as branded shirts, scarves and hats. Dress comfortably and check the weather forecast before you leave.

The players

If you are unfamiliar with the players, both team squads are listed in the matchday programmes. Players are identified by their squad numbers, which remain the same throughout the season.

Food and drink

Food and drink is available to purchase inside each stadium. Clubs sell a wide range of hot food items, soft drinks, beer and wine. Alcohol can be drunk in the comfort of the concourse areas, not in your seats during the match.

What time should I get to the ground?

Arrive nice and early to soak up the atmosphere. Stadiums open around 90 minutes before kick-off. There is always plenty going on at Premier League matches.

Teams enter the pitch to their own individual songs which help to build up a great atmosphere. Clubs advise fans to take their seats around 20 minutes before kick-off, so you don’t miss any of the pre-match excitement.

How do I get to the ground?

Matchdays for many fans don’t just begin when the referee blows the whistle to start the match, but from the moment they pull on their shirts and leave the house to make their way to the ground. Every Premier League ground is different; there are riverside locations to inner-city stadia, all offering something different.

You can find the location of each Barclays Premier League stadium on our website by clicking on a club crest and then 'stadium'. A map and journey planner are also available, along with a weather forecast, to help you plan your trip.

Is it ok to bring my children to a match?

Premier League clubs welcome everyone to their grounds, especially families. If you have any questions at all check the club websites or contact the club and they will be happy to help you plan your day. Our clubs have family areas in the grounds, and many clubs offer food especially for children. There is a fun atmosphere in the family stands, and the clubs friendly furry mascot is often on hand to entertain.

There is a kids section in matchday programmes and it is worth checking out the clubs junior membership schemes to find out what the club are planning for their junior supporters. It’s always a good idea to arrive early to catch a glimpse of the players arriving, seeing them warm up, and even getting their autograph if you can.

Attending a match can be a great family occasion – so get involved!

What can I take with me to the match?

Fans often bring flags and banners into the ground with positive messages of support for their team. If you want to bring your own flag just check with the club first to make sure it meets their safety requirements - mainly that it is made from fire resistant material.

The clubs ground regulations advise fans what items they should avoid bringing into the stadium. Some clubs offer left luggage and buggy drop off facilities, so it is worth checking the club before you travel.

Fans bring cameras and mobile phones into the ground, but these are for personal use only and no recordings of the match can be taken and published on any websites.

What can I buy in and around the ground?

A visit to a Premier League ground is not complete without a trip to the club shop/megastore. Clubs offer a wide range of merchandise from key rings and mugs to replica shirts where you can have your name printed on the back of your shirt.

Clubs do change their strip occasionally but if you buy a club strip, its life cycle should be made clear on the tag. There are usually unofficial vendors selling merchandise in the vicinity of the stadium – while they may offer cheaper prices, remember the quality may not be as good as official merchandise.

Many clubs have mobile units selling merchandise around the ground, so if the club shop is busy don’t worry you will still be able to buy your scarf and then visit the club shop after the match, when it may be quieter.

Pre-match build up – don’t miss it?

Players from both teams come out for warm up exercises and drills about 45 minutes before kick-off. They will leave at least 10 minutes before kick-off, to prepare for kick off.

The teams will be led by the referee and assistant referees on to the field five minutes before kick-off. The team are accompanied by ball boys and girls who then display the Get on With the Game flag, promoting positive behaviour from everyone in the game. The players will line up and then shake hands with each other while the Premier League anthem plays.

The referee will then call the captains together and toss a coin – whoever calls correctly chooses which way they want to their team to attack in the first half.

Getting on with each other

We hope that all fans have a positive experience when they go to a match. The Get on with the Game (GOWTG) programme was launched at the beginning of the 2008/09 season and is the Premier League's response to The Football Association's wider Respect agenda.

GOWTG focuses on limiting unacceptable behaviour within the game, especially towards Match Officials, but it is also about building positive working relationships between players, coaches and managers and referees from Professional Game Match Officials (PGMO). GOWTG has been a success, with the number of cautions awarded for dissent being reduced by just under half since its introduction.

That has largely been achieved by following the principle of building relationships. To introduce the aims of the programme at the start of each season, the chairmen, manager and captains of each Premier League Club sign a charter of commitment to the objectives of the campaign.

But the element of GOWTG that has been most successful is the process of the Club captains exchanging the teamsheets with the referee an hour before kick-off. This has created unprecedented, meaningful dialogue between the match officials and the captains, allowing specific issues to be discussed in a calm, rational manner away from the heat of the action, and with captains strongly encouraged to raise any questions and engage in a discussion with the Match Officials.

Other elements that make up part of the programme include the GOWTG flag being introduced prior to each match as well as a fair play handshake between all players and Match Officials involved in a match.

Anti-social behaviour is unacceptable, so if someone near you is not ‘getting on’ then please make a steward aware so the club can make sure that you enjoy your matchday!

Read more information about Get On With The Game

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