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What We Do

Investment in facilities and service


In addition to seeing exciting football and brilliant players, supporters attending matches have benefitted from over £2bn investment in stadia and facilities since the formation of the Premier League.

The vast majority of this investment has come directly from the Clubs themselves.

Full and noisy stadia are an important part of the spectacle offered by Premier League Clubs and vital to the enjoyment of all fans. It is important supporters are looked after properly.

To ensure this the Premier League has worked with national tourism body VisitEngland to develop a new customer assessment scheme for football stadia.

The Quality Assured Stadium Scheme covers eight areas of the match day experience: pre-arrival, arrival, pre-match experience, match experience, catering, toilets, post-match and Club shop.

The result can never be guaranteed but the Premier League has a commitment to providing fans with a high quality, memorable experience.

Supporter interests are protected by the requirement for each Club to meet the standards of their Supporters’ Charters. Supporter Liaison Officers at each club work closely with fans to improve the match day experience and the relationship between fan and club.

Away attendance is encouraged by rules which insist on a minimum number of tickets for away fans at prices as good as the equivalent as those for home fans.

The Premier League works closely with various supporter and campaign groups, as well as fully endorsing the work of the Independent Fans’ Ombudsman.

See also: Investing in the future of football

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Key Points

  • Equitable distribution of revenues to all clubs
  • Full and noisy stadia important part of spectacle
  • Committed to providing memorable experience